Over 20 years ago, a client approached us seeking a call recording solution that would be easier to use and less expensive than what was available on the market. We gladly accepted the challenge and CXM was born.

Our product and purpose has always been embedded in our name:


Since 1999, we've equipped organizations of all types and sizes with vital tools for world-class Customer eXperience Monitoring & Management — always providing excellent return-on-investment.

Today, we empower some of the largest companies and call centers in North America, but our solution is modular and scalable for any size business and team — with or without a call center.


CXM makes it affordable and effective for every organization to leverage leading-edge call recording, screen recording and other customer experience solutions. For security, risk mitigation, continuous improvement and to achieve the highest levels of customer experience and satisfaction you can deliver. 

Let us show you the difference a woman-owned, customer-focused company can provide. Contact us today to get started.

CXM embodies the 4 P's:


CXM software sets the standard for the Call Recording industry


CXM bests the competition in product, performance and price


CXM software provides the highest levels of performance for any business and application


CXM puts the right people in the right roles to provide superior service and technical support

CXM corporate headquarters in Houston, TX

CXM is a division of Co-nexus Communication Systems, Inc. • a Woman-Owned Business

Recording & Quality Monitoring

© 2020 CXM, a division of Co-nexus Communication Systems, Inc.