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PCI Compliance

PCI Compliance

If they can't hear it, they can't steal it.

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Performance Evaluation

Performance Evaluation

Better agents equal better customer experience.

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Screen Recording

Screen Recording

Gain the visibility you need to optimize your agent performance.

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Speech Analytics

Speech Analytics

A unique solution for gathering Business Intelligence.

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Workforce Management

Workforce Management

Schedule, forecast and view agent

adherence with a click of a mouse.

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Agent Coaching

Agent Coaching

Better agents equal better customer experience.

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Call Recording

Call Recording

Get out of the dark and the

"He Said, She Said" Conversations.

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CXM Features

Easy. Robust. Cost Effective. Scalable.

Call Recording

Call Recording

Get out of the dark and the "He Said, She Said" Conversations.

CXM offers a variety of ways to record telephone conversations including DMCC Recording, Single Step Conferencing, VoIP Port Spanning, Port Mirroring, Trunk Tapping. Station Side Tapping, & Select Observe.


Screen Recording

Screen Recording

Gain the visibility you need to optimize your agent performance.

CXM Screen Recording allows for recording and live monitoring of agent desktop activity. The full motion, movie like, screen activity is synced with the associated audio for full insight into the customer experience.


Performance Evaluation

Performance Evaluation

Better agents equal better customer experience.

Tired of searching for the perfect call to grade? Sick of Excel spreadsheets? Do you desire an automated workflow with on demand reporting and trending?


Agent Coaching

Agent Coaching

Better agents equal better customer experience.

After reviewing and grading a call, empower your agents with access to their own Agent Portal. Within the Agent Portal, agents can quickly review graded calls, read comments, access training libraries, complete assign tasks such as tests, read bulletins and view training videos; all of which are automatically assigned based parameters you establish.


PCI Compliance

PCI Compliance

If they can't hear it, they can't steal it.

Stay compliant by allowing the CXM PCI Compliance Module to automatically mute sensitive credit card information from your recordings in real time with no agent intervention.


Workforce Management

Workforce Management

Schedule, forecast and view agent adherence with a click of a mouse.

Your relations with your agents is personal, shouldn't your workforce management system reflect that? CXM WFM brings your agents to life.


Speech Analytics

Speech Analytics

A ground breaking, unique solution for gathering Business Intelligence to solve your customer contact efficiency, regulatory and business development challenges.

Unlock the valuable information from within your customer calls! Identify why your customers calls and optimise your operations. Know what your competitors are offering and reduce customer churn. Know how your customers are responding to your brand, marketing and promotions.